Building Business Loyalty

Tuesday, January 20, 2009 by Julie Urlaub

Since its introduction to the US in 2000, Toyota has been struggling to keep up with its demand for the Prius.  If the Prius were the only option available, then there would be nothing to talk about.  So why has this product been so much more successful than the competition?

The Prius sells on its sustainability credentials alone.

At Taiga Company, our clients often share with us that repeat business is one of the most important aspects of their sustainable business.  Company loyalty, brand loyalty, product loyalty are essential to business sustainability.

Developing and delivering commercially successful products and services that build customer loyalty are essential in today’s markets.  Successful businesses:


  • Integrate sustainability concepts into product and service development
  • Shift sustainability from a cost add-on to a value driver
  • Change perceptions to build stronger brands


Taiga Company’s professional consulting works with its clients to leverage existing company strengths to build more aggressive business models that address eco awareness and social well being.  Our small business resources encourage clients to evaluate sustainable products and services through:


  • Active dialog with stakeholders on sustainability issues
  • Discussions with end users on what impacts their choices
  • Studying the relationship between sustainability and brand loyalty
  • Reverse marketing to suppliers to improve the supply chain


Taiga Company helps customers capture the value of sustainable products and services that capture customer loyalties.

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